Infringement Policy

HostNate Pvt Limited ("HostNate") is committed to respecting the intellectual property rights of others and expects its customers ("Customers") to do the same. This Infringement Policy outlines the procedures for handling claims of intellectual property infringement and the actions HostNate may take in response to such claims.

Reporting Infringement:

Reporting Infringement:

1. Your full legal name and contact information, including email address and telephone number.

2. Identification of the specific intellectual property right you believe has been infringed (e.g., copyright, trademark, patent).

3. Clear and specific identification of the allegedly infringing content, including URLs or other relevant details to locate the content.

4. Sufficient evidence to establish your ownership of the intellectual property right.

5. A statement that you have a good faith belief that the use of the content is not authorized by the intellectual property owner, its agent, or the law.

6. A statement made under penalty of perjury that the information in your notice is accurate and that you are the owner of the intellectual property right or authorized to act on the owner's behalf.

A statement made under penalty of perjury that the information in your notice is accurate and that you are the owner of the intellectual property right or authorized to act on the owner's behalf.

Investigation and Response:

Upon receipt of a valid infringement notice, HostNate will promptly investigate the claim and may take the following actions:

1. Temporarily remove or disable access to the allegedly infringing content to prevent further dissemination.

2. Notify the alleged infringer about the infringement claim and provide them with an opportunity to respond.

3. If the alleged infringer provides a counter-notice denying the infringement or asserting a legal right to use the content, HostNate may reinstate the content if permitted by law.

4. If the alleged infringer does not respond to the notice or if the infringement claim is found to be valid, HostNate may take further actions, including the permanent removal of the infringing content and, in severe cases, termination of the Customer's services.

Repeat Infringers:

HostNate maintains a policy to address repeat infringers. Customers who are found to repeatedly infringe on the intellectual property rights of others may have their services terminated.

Protection of Customer Data:

HostNate respects the privacy and confidentiality of its Customers' data. Information provided in infringement notices will be handled in accordance with HostNate's Privacy Policy.

By using HostNate's services, Customers acknowledge that they have read, understood, and agreed to comply with this Infringement Policy. HostNate reserves the right to update this policy from time to time without prior notice.

Last Updated: [29/07/2023]

Backup Policy

HostNate Pvt Limited ("HostNate") offers backup services to its customers ("Customers") to provide data protection and disaster recovery options. This Backup Policy outlines the guidelines and terms related to backup services provided by HostNate.

1. Backup Frequency:

   HostNate will perform regular backups of Customers' data at predefined intervals, as specified in the service plan or agreement.

2. Data Retention:

   The duration for which backup data is retained will be determined by the service plan or agreement. HostNate will specify the retention period, after which backup data may be purged or overwritten.

3. Backup Scope:

   Backup services will cover specific data or files as per the service plan or agreement. It is the responsibility of Customers to ensure that critical data is included in the backup scope.

4. Backup Integrity:

   HostNate will take reasonable measures to ensure the integrity and security of backup data. However, Customers are advised to regularly verify the backup data and conduct test restores to ensure data recoverability.

5. Backup Storage Location:

   HostNate may store backup data in secure offsite locations to protect against data loss due to server failures or catastrophic events.

6. Backup Schedule:

   The backup schedule will be determined by HostNate, and Customers will be informed of the backup frequency and timing.

7. Backup Limitations:

   Customers are responsible for ensuring that their applications and databases are compatible with the backup process. Certain files or data may be excluded from backups based on technical limitations or security considerations.

8. Data Restoration:

   In the event of data loss or corruption, Customers may request data restoration from the available backup sets. HostNate will make best efforts to restore data based on the latest available backup.

9. Backup Responsibility:

   While HostNate provides backup services, it is ultimately the responsibility of Customers to maintain their own data backups and take precautions to safeguard critical data.

10. Changes to Backup Policy:

    HostNate may update this Backup Policy from time to time without prior notice. Customers are encouraged to review this policy periodically to stay informed about any changes.

By using HostNate's backup services, Customers acknowledge that they have read, understood, and agreed to comply with this Backup Policy.

Data Request Policy

HostNate Pvt Limited ("HostNate") respects the privacy and confidentiality of its customers' ("Customers") data. This Data Request Policy outlines the procedures for handling requests from Customers related to their personal data and the guidelines for data access and retrieval.

Data Access Requests:

Customers may request access to their personal data held by HostNate. Such requests should be made in writing and sent to datarequest@hostnate.com. The request should include the following information:

1. Full legal name and contact information of the requesting individual.

2. Full legal name and contact information of the requesting individual.

3. Details of the data access required, including the type of data or specific information sought.

Verification of Identity:

To protect the confidentiality and security of Customers' data, HostNate may request additional information to verify the identity of the requester before proceeding with the data access request.

Data Retrieval and Response Time:

Upon successful verification of identity, HostNate will endeavor to retrieve and provide the requested data to the Customer within a reasonable timeframe. The response time may vary based on the complexity of the request and the volume of data to be retrieved.

Data Accuracy and Correction:

Customers have the right to request the correction of any inaccuracies in their personal data held by HostNate. Requests for data correction should be made through the same data access request process mentioned above.

Data Deletion Requests:

Customers may request the deletion of their personal data from HostNate's records. Deletion requests should be made in writing to datarequest@hostnate.com and will be processed in accordance with applicable data protection laws and regulations.

Data Retention Period:

HostNate will retain Customers' personal data for the period specified in its Data Retention Policy. After the retention period has expired, HostNate will securely delete or anonymize the data.

Data Protection and Confidentiality:

HostNate will take appropriate measures to safeguard Customers' personal data and ensure its confidentiality, integrity, and security during the data request and retrieval process.

Changes to Data Request Policy:

HostNate may update this Data Request Policy from time to time without prior notice. Customers are encouraged to review this policy periodically to stay informed about any changes.

By using HostNate's services, Customers acknowledge that they have read, understood, and agreed to comply with this Data Request Policy.

TERMS OF SERVICE:

It is essential that you read this TOS prior to purchasing any Service(s) from the company.

Welcome to Hostnate! This Customer Master Agreement ("Agreement") outlines the terms and conditions governing your use of our services. By using our services, you agree to the following:

Scope of Services

Hostnate provides a range of services including web hosting, domain registration, and additional features such as SSL certificates and email hosting. This Agreement details the specific services offered and any associated terms.

Customer Obligations

As a customer, you are responsible for:

• Providing accurate and current information.
• Complying with all applicable laws and regulations.
• Using our services in accordance with the terms outlined in this Agreement.

Payment Terms

Payments are due according to the billing cycle specified in your plan. Acceptable payment methods include credit cards and other electronic payment systems. Refund policies, including any conditions for requesting a refund, are also outlined here. Late payments may incur additional fees.

Service Availability and Uptime

Hostnate is committed to providing reliable service with high uptime. We guarantee a certain level of uptime, with exclusions and limitations specified in this Agreement. Details on service availability are also included.

Termination and Suspension

This section explains the conditions under which services may be terminated or suspended. Termination can be initiated by either party, and procedures for each scenario are described. Reasons for suspension or termination include non-payment or violation of terms.

Liability and Indemnification

Hostnate’s liability is limited as described in this Agreement. You agree to indemnify Hostnate against claims, damages, or losses resulting from your use of our services, except in cases of negligence or misconduct by Hostnate.

Privacy and Data Protection

Hostnate is committed to protecting your data. This section outlines how we collect, use, and protect your personal information in compliance with relevant privacy laws. Data protection measures are explained to ensure your information remains secure.

Dispute Resolution

In case of disputes, the Agreement outlines the processes for resolution, including arbitration or legal proceedings. Procedures are designed to address issues efficiently and fairly.

Modifications and Amendments

Hostnate may update or amend this Agreement from time to time. Changes will be communicated through our website or other means, and your continued use of our services constitutes acceptance of these changes.

Governing Law

For any questions or concerns about this Agreement, please contact our support team. We are here to assist you and ensure your experience with Hostnate is positive and fulfilling.

Domain Registration Agreement

This Domain Registration Agreement ("Agreement") sets forth the terms and conditions governing the registration and use of domain names with HostNate Pvt Limited ("HostNate") by customers ("Customers" or "Registrants"). By registering a domain name through HostNate, Customers agree to be bound by the terms of this Agreement.

Domain Registration

HostNate provides domain registration services, allowing Customers to apply for the registration of domain names through accredited domain registrars. The registration process is subject to the policies and requirements of the relevant domain name registry.

Customer Representations and Warranties

By registering a domain name, Customers represent and warrant that:

1. All information provided during the registration process is accurate, current, and complete.

   They have the legal authority to register the domain name.

   The registration and use of the domain name will not infringe upon the intellectual property rights of any third party.

   They will comply with all applicable laws and regulations related to domain name registration and use.

Domain Availability

Domain name registration is subject to availability. HostNate does not guarantee the availability of any specific domain name, and registration requests will be processed on a first-come, first-served basis.

Domain Ownership and Transfer

The domain name will be registered in the name of the Customer and will remain the property of the Customer during the registration period, subject to the terms of this Agreement.

Customers may transfer their domain names to another registrar, subject to the policies and procedures of the relevant domain name registry and applicable laws.

Domain Renewal

Customers have the option to renew their domain registration before the expiration date, subject to payment of the applicable renewal fees. Failure to renew a domain name before its expiration date may result in its release for registration by others.

Domain Suspension and Termination

HostNate reserves the right to suspend or terminate the registration of a domain name if the Customer violates any provision of this Agreement or if required by applicable laws or regulations.

Domain Privacy Protection

HostNate may offer domain privacy protection services to shield Customers' personal information from public WHOIS databases. Additional terms and fees may apply for domain privacy services.

Limitation of Liability

HostNate shall not be liable for any damages, losses, or expenses incurred by the Customer or any third party in connection with the domain registration, renewal, or use.

Indemnification

Customers agree to indemnify and hold HostNate harmless from any claims, losses, liabilities, or expenses arising out of the registration and use of the domain name.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

Amendments

HostNate may update this Domain Registration Agreement from time to time by posting the revised version on its website. Continued use of HostNate's domain registration services after any such changes shall constitute acceptance of the updated Agreement.

By registering a domain name with HostNate, Customers acknowledge that they have read, understood, and agreed to comply with this Domain Registration Agreement.

3. Multiple Domain Registrations

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4. Fees

HostNate Pvt Limited ("HostNate") offers various services to its customers ("Customers") at competitive and transparent pricing. The fees for each service are determined based on the specific service plan or package chosen by the Customer. Below are some key points regarding fees:

1. Service Pricing:

   The pricing for each service offered by HostNate is clearly stated on our website or in the service plan documentation. Customers can review the available service options and select the one that best suits their needs.

2. Payment Terms:

   HostNate accepts payment for services through various payment methods, including credit cards, debit cards, and online payment gateways. Customers are required to make payments in advance for the selected service term.

3. Service Renewal:

   Many of HostNate's services are offered on a subscription basis and may automatically renew at the end of each billing cycle. Customers will be notified in advance of upcoming renewals and given the option to cancel or modify the subscription if desired.

4. One-Time Fees and Recurring Charges:

   Some services may have one-time setup fees or other non-recurring charges, while others involve periodic recurring payments. The details of any one-time fees or recurring charges will be clearly stated in the service plan documentation.

5. Taxes and Additional Charges:

   Depending on the customer's location and applicable laws, certain taxes or additional charges may apply to the service fees. HostNate will clearly communicate any taxes or additional fees before the Customer proceeds with the payment.

6. Refund Policy:

   HostNate may have a refund policy for certain services. Customers are encouraged to review the specific refund terms and conditions associated with each service. In the event of a refund, the refund amount will be processed in accordance with the refund policy.

7. Promotions and Discounts:

   From time to time, HostNate may offer promotions, discounts, or special offers on its services. The terms and conditions of such promotions will be clearly communicated, including any applicable expiration dates or limitations.

8. Fee Updates:

   HostNate reserves the right to update the fees for its services at any time. Customers will be notified of any fee updates in advance, and the updated fees will apply only to new purchases or renewals after the effective date of the fee update.

9. Fee Transparency:

   HostNate is committed to providing transparent and accurate fee information to its Customers. If Customers have any questions or concerns about the fees associated with a specific service, they are encouraged to contact our customer support team for clarification.

11. Payment of fees as a condition to domain registration

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12. Reservation of right to modify fees.

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13. Credit card charge-backs for domain registrations.

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14. Credit card charge-backs for non-domain registration services

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By using HostNate's services, Customers acknowledge that they have read, understood, and agreed to comply with the fees and payment terms associated with the selected services.

5. Required Domain Registration Information

When registering a domain name with HostNate Pvt Limited ("HostNate"), customers ("Registrants") are required to provide certain information for the domain registration process to be completed successfully. The following information is essential for the domain registration:

Domain Name:

Registrants must specify the desired domain name they wish to register. The domain name should be unique and not already registered by another party.

Registrant Contact Information:

1. Full Legal Name: The full legal name of the Registrant, which may be an individual or an organization.

2. Postal Address: The postal address of the Registrant, including city, state/province, postal code, and country.

3. Email Address: A valid email address that will be used for domain-related communication.

4. Phone Number: A valid phone number for contact purposes.

Administrative Contact Information:

1. Full Legal Name: The full legal name of the Administrative Contact, who may be different from the Registrant.

2. Postal Address: The postal address of the Administrative Contact, including city, state/province, postal code, and country.

3. Email Address: A valid email address for administrative communication.

4. Phone Number: A valid phone number for administrative contact.

Technical Contact Information::

1. Full Legal Name: The full legal name of the Administrative Contact, who may be different from the Registrant.

2. Postal Address: The postal address of the Administrative Contact, including city, state/province, postal code, and country.

3. Email Address: A valid email address for administrative communication.

4. Phone Number: A valid phone number for administrative contact.

Billing Contact Information:

1. Full Legal Name: The full legal name of the Administrative Contact, who may be different from the Registrant.

2. Postal Address: The postal address of the Administrative Contact, including city, state/province, postal code, and country.

3. Email Address: A valid email address for administrative communication.

4. Phone Number: A valid phone number for administrative contact.

Name Server Information:

Registrants must provide the name server information for the domain name. This includes the primary and secondary name servers responsible for handling DNS records and managing the domain's online presence.

Payment Information:

Payment details, such as credit card information or other accepted payment methods, are required to complete the domain registration process. HostNate uses secure payment processing methods to protect the confidentiality of payment data.

Registrants are responsible for ensuring the accuracy and validity of the provided registration details. Providing false or inaccurate information may lead to registration errors or potential domain ownership disputes.

By submitting the required domain registration information, Registrants acknowledge that they have read, understood, and agreed to comply with the domain registration process and the applicable terms and conditions.

Customer Hosting Agreement

This Customer Hosting Agreement ("Agreement") sets forth the terms and conditions governing the provision of hosting services by HostNate Pvt Limited ("HostNate") to its customers ("Customers" or "You"). By signing up for or using any hosting services offered by HostNate, You agree to be bound by the terms of this Agreement.

1. Hosting Services

HostNate provides web hosting services that allow Customers to publish, manage, and maintain websites and web applications on HostNate's servers.

2. Customer Responsibilities

1. Compliance

   You agree to comply with all applicable laws, regulations, and industry standards while using HostNate's hosting services.

2. Website Content:

   You are solely responsible for the content you publish on your website hosted by HostNate. You must ensure that the content does not infringe on the intellectual property rights of others or violate any applicable laws or regulations.

3. Security Measures:

   You are responsible for implementing and maintaining appropriate security measures to protect your website and data from unauthorized access or misuse.

4. Backup and Data Loss:

   While HostNate may offer backup services, it is Your responsibility to maintain backup copies of your website and data. HostNate shall not be liable for any data loss or damages resulting from the lack of data backups.

3. Hosting Fees and Payment

1. Fees

   You agree to pay the fees for the hosting services as specified in the selected hosting plan or package.

2. Payment:

   Payment for hosting services shall be made in advance, and HostNate will provide payment options and instructions. Failure to make timely payments may result in the suspension or termination of hosting services.

3. Automatic Renewals:

   Hosting services may automatically renew at the end of each billing cycle unless you opt-out or cancel the service before the renewal date.

4. Service Level Agreement (SLA)

HostNate may offer a Service Level Agreement (SLA) specifying the level of uptime and support response times. The SLA terms, if applicable, will be communicated separately and are subject to the terms of this Agreement.

5. Termination of Services

1. Termination by You:

   You may cancel hosting services at any time by providing notice to HostNate. Refunds, if applicable, will be processed in accordance with HostNate's refund policy.

2. Termination by HostNate:

   HostNate reserves the right to suspend or terminate hosting services in case of non-payment, violation of this Agreement, or any other reason as determined by HostNate.

6. Limitation of Liability

HostNate shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the hosting services, including but not limited to data loss, business interruption, or financial losses.

7. Amendments

HostNate may update or modify this Agreement from time to time. Customers will be notified of any changes, and the revised Agreement will be posted on HostNate's website.

8. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

By using HostNate's hosting services, You acknowledge that You have read, understood, and agreed to comply with this Customer Hosting Agreement.

Customer Digital Certificate Agreement

This Customer Digital Certificate Agreement ("Agreement") outlines the terms and conditions governing the issuance and use of digital certificates by HostNate Pvt Limited ("HostNate") to its customers ("Customers" or "You"). By applying for and using a digital certificate from HostNate, You agree to be bound by the terms of this Agreement.

1. Digital Certificate Services

HostNate provides digital certificate services that enable Customers to secure their online communications and transactions through the use of cryptographic keys and digital signatures.

2.Certificate Issuance.

1. Customer Identity Verification:

   You agree to provide accurate and complete information during the certificate application process. HostNate may verify Your identity through a validation process, and You consent to cooperate in such verification.

2. Certificate Validity:

   Digital certificates issued by HostNate have a specified validity period, after which the certificate will expire and become invalid. It is Your responsibility to renew or replace the certificate before its expiration.

3. Certificate Usage

1. Private Key Security:

   You are solely responsible for maintaining the confidentiality and security of Your digital certificate's private key. You must not share, disclose, or transfer the private key to any third party.

2. Prohibited Activities:

   You agree not to use the digital certificate for any illegal, fraudulent, or malicious activities. HostNate may revoke the certificate if there is evidence of misuse or violation of this Agreement.

3. Certificate Backup:

   It is Your responsibility to create and securely store a backup of Your digital certificate's private key to prevent data loss in case of hardware failure or other issues.

4. Certificate Revocation

HostNate reserves the right to revoke a digital certificate if:

You fail to comply with the terms of this Agreement or any applicable laws or regulations.

The certificate information is found to be inaccurate or outdated.

The certificate's private key is compromised or suspected to be compromised.

There is a legal or regulatory requirement to revoke the certificate.

5. Limitation of Liability

HostNate shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of the digital certificate, including but not limited to data breaches, financial losses, or business interruptions.

6. Certificate Renewal and Expiration

You are responsible for timely renewing the digital certificate before its expiration to maintain uninterrupted services. HostNate will notify You of the certificate's upcoming expiration, but it is Your responsibility to initiate the renewal process.

7. Amendments

HostNate may update or modify this Agreement from time to time. Customers will be notified of any changes, and the revised Agreement will be made available on HostNate's website.

8. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

By applying for and using a digital certificate from HostNate, You acknowledge that You have read, understood, and agreed to comply with this Customer Digital Certificate Agreement.

Customer Web Services Agreement

This Customer Web Services Agreement ("Agreement") sets forth the terms and conditions governing the provision of web services by HostNate Pvt Limited ("HostNate") to its customers ("Customers" or "You"). By using or subscribing to any web services provided by HostNate, You agree to be bound by the terms of this Agreement.

1. Web Services

HostNate provides a range of web services, including website hosting, domain registration, website design, development, and related services ("Web Services").

2. Service Subscription

1. Ordering Services:

   To subscribe to Web Services, You must place an order through HostNate's website or authorized channels. By placing an order, You represent that the information provided is accurate and complete.

2. Service Term:

   The term of the Web Services shall be specified in the order, and the services will be provided for the selected term, subject to payment and compliance with this Agreement.

3. Customer Responsibilities

1. Content:

   You are solely responsible for the content and materials You publish or use in connection with the Web Services. You must ensure that the content complies with all applicable laws and regulations and does not infringe on the rights of others.

1. Security:

   You are responsible for maintaining the security of Your account credentials and any sensitive information related to the Web Services.

1. Backups:

   While HostNate may offer backup services, it is Your responsibility to maintain backup copies of Your website and data. HostNate shall not be liable for any data loss or damages resulting from the lack of data backups.

4. Payment and Fees

1. Fees:

   You agree to pay the fees for the Web Services as specified in the order or service plan. Payment terms and accepted methods of payment will be communicated by HostNate.

2. Automatic Renewals:

   Automatic Renewals:

5. Intellectual Property

1. Ownership:

   You retain ownership of the content and materials You provide for the Web Services. HostNate does not claim ownership of Your intellectual property.

2. License:

   By using HostNate's Web Services, You grant HostNate a limited, non-exclusive license to use, reproduce, and display Your content solely for the purpose of providing the services.

6. Termination of Services

1. Termination by You:

   You may cancel Web Services at any time by providing notice to HostNate. Refunds, if applicable, will be processed in accordance with HostNate's refund policy.

2. Termination by HostNate:

   HostNate reserves the right to suspend or terminate Web Services in case of non-payment, violation of this Agreement, or any other reason as determined by HostNate.

7. Limitation of Liability

HostNate shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the Web Services, including but not limited to data loss, business interruption, or financial losses.

8. Amendments

HostNate may update or modify this Agreement from time to time. Customers will be notified of any changes, and the revised Agreement will be posted on HostNate's website.

9. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].

This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].